Company Description
Banctel.com is a rapidly growing, marketing company, which
provides call center solutions to the Mortgage Banking and
Lead Aggregation industries. We are currently seeking a Mortgage
Team Leader for our Clawson call center to assertively help
our clients close more loans.
Career Opportunity: Mortgage Team Leader
Job Description
The Mortgage Team Leader directly supervises a team of Call
Center Agents, demonstrating exceptional interpersonal and
communication skills; and promoting the effective use of
The Sales Process, to increase individual agent, and company
production. This is accomplished through side-by-side coaching
every day, to evaluate calls and provide skill development.
Qualifications
- 1 year of consistent Call Center Lead Management experience
- 2 years experience as a Call Center Agent, preferably in an
outbound environments
- Excellent time management and communication skills - Written, Oral and interpersonal skills
- Proven ability to work on a PC, accessing multiple
- Self Starter with excellent organizational skills and ability to prioritize workload
- Ability to demonstrate a track record of producing results
- Solid analytical ability
- Bachelors Degree (preferred)
General Responsibilities
- Employee Performance Management
-
Communicating performance expectations
- Providing Daily 1:1 feedback and suggestions for performance
improvements by using call monitoring, goal setting and coaching
-
Holding call center agents accountable for individual team performance by recognizing strong performance and when performance is not meeting expectations
- Monitor real time production data and make necessary hourly adjustments to meet program specifications
Ability to develop tem members in a fast paced environment
Benefits - Click
here for detailed benefits
Full Benefits Package becomes active upon successful completion
of the 90-Day Probationary Period.
Banctel.com is an equal opportunity employer
Background check and drug screen required
CLICK HERE TO APPLY ONLINE!
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