Banctel.com is an expert in generating
additional revenue for our clients. Our Call Center Agents
have one common goal and focus: to make primary contact and
turn leads into loans.
Every new project is built around predetermined business
rules, which define success. These business rules are managed
on a daily basis to continually gauge our performance and
steer the project in a positive direction. Business rules
are a work in progress. What is defined for the onset of
the program, could very well change within days of the
program being implemented. It is this close style of management
that our clients value.
We believe that the mortgage banking and lead aggregation
industries are dynamic, and need to be ramped up and
down at a moment’s notice.
Banctel.com recognizes that when our clients select us,
they are entrusting us with their most valued asset – their
customers. We have built our business on meaningful relationships,
exceptional service and strict quality control measurements.
Once fully trained and on the production floor, each
Call Center agent is monitored on a daily basis and coached
for skill development and performance improvement. We
believe that training is an ongoing process and should
be done each and every day.
Banctel recognizes that the true success of any program
is dependent upon a solid foundation. This includes the
methodology that we employ in dialing on records, assigning
priority codes to different lead types, and the optimum
aging of records.
Banctel’s attention to detail allows us to maintain
an acute awareness of your program’s daily production
leads. Additionally, hourly analysis of actual production
ensures consistent, optimal result achievement. Regular
analysis of various program elements allows Banctel's management
to take a proactive approach to communicating with you,
making recommended changes to enhance the success of your
program.
|
